I'm struggling with the basic setup. I've followed through the install documentation apparently successfully but when I pull up the portal I only have the option to create a knowledge article or an announcement. I don't see the Work Item option.
I have the user, myself, added to all the groups I created during the install process and they seem to be synced up to SCSM.
It also seems that the groups are correctly set in the portal.
Any help would be appreciated.