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Error when selecting new incident
William_Conlon
Customer IT Monkey ✭
I'm using the cireson portal for scsm 2016 and when selecting "new incident" i receive the following error:
Also, if i select "quick create" for incidents, it just hangs. I am able to successfully create an incident from template and im able to successfully create service requests using "new service request" or "quick create"
Thank you!
2018-04-05 14:17:21,546, ERROR [ 13]: Incident / New: Template Name - DefaultIncidentTemplate - specified in web.config is invalid. Used Default template instead.
2018-04-05 14:17:21,609, ERROR [ 21]: Incident / New
System.NullReferenceException: Object reference not set to an instance of an object.
at CiresonWebConsole.Areas.WIs.Controllers.IncidentController.<New>d__9.MoveNext() in 
\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Areas\WIs\Controllers\IncidentController.cs:line 84
\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Areas\WIs\Controllers\IncidentController.cs:line 84Also, if i select "quick create" for incidents, it just hangs. I am able to successfully create an incident from template and im able to successfully create service requests using "new service request" or "quick create"
Thank you!
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Justin_Workman
Cireson Support Super IT Monkey ✭✭✭✭✭
@William_Conlon - You might check the DefaultIncidentTemplate specified in Admin Settings/Setting Items in the portal. Maybe you've disabled the default? Either way, if you specify a template name that's valid it should clear up.5
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