James_Palmer
Customer IT Monkey ✭
Hi,
I have created a new service offering but its not being shown in the portal to users, all analysts can see the service offering though.
Thoughts please?
Thanks
James
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Answers
Hi,
maybe the wrong ad group is used - or if new ad groups - replication is not finished (restart Cache builder)
do the users use the same language as analysts ?
sometimes deleting the browser cache (deleting files !) could also help.
regards
Roland
Hi Roland,
I have tried restarting cache builder and finally resorted to restarting the server, but they do not show for end users?
I have attached 2 photos - one that the analysts sees and the other the end user see's, the service offering in question is Starnet / Sharepoint
Cheers
james
Hi James,
this was a similiar issue: https://community.cireson.com/discussion/comment/13344#Comment_13344
It looks like, that end-users can see other offerings (e.g. Service request ...) - Have you checked the difference to the new one (AD Groups etc.) ?
if the problem persists - the cachebuilder creates a logfile (in the bin\logs folder of the portal) - please check the log file for errors.
regards
Roland
Hi Roland,
Just checked the end user catalog settings and they are correct, along with language I think that's about it see screenshots.
What about the "published by" person, as the one for this is my personal login, whereas the other 2 are my server login and my colleagues personal user account?
Theres nothing in the logs apart from errors back on the 20th March due to windows updates I have attached the file.
Further thoughts?
Thanks
james
Hi
just to be sure - the catalog group "All User Request ..." contains the proper service offering and all other settings are the same as in the "working" offering ?
one idea might be: increasing the logging level of the cachebuilder may help us ..
for the cachebuilder, there is an associated config file ... which contains the following section:
<logger name="Logger">
<!-- LEVELS: ALL, DEBUG, INFO, WARN, ERROR, FATAL-->
<!-- Suggested for debugging: INFO -->
<!-- Suggested for production: WARN -->
<level value="ERROR" />
<appender-ref ref="ConsoleAppender" />
<appender-ref ref="RollingLogFileAppender" />
<appender-ref ref="EventLogAppender" />
</logger>
change this temporary to "DEBUG or ALL" - maybe we get some additional info.
some time ago I had a strange behavior with list entries / enumerations replication which failed.
regards
Just checked the catalog group for the users and saw that the service offering wasn't in there!
I had forgotten or just hadn't realised that was something else we needed to do.
Many thanks for your help.