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Incidents created from emails don't appear in Analyst Portal

Sandy_Wood

Sandy_Wood Customer IT Monkey ✭

April 2018 in Outlook Console

Just created an Incident from an email using the Outlook Console. The Incident shows in SCSM but not in the Analyst Portal. Has anyone run into this before?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

@Sandy_Wood
The cachebuilder syncs work items every minute. Maybe it just hasn't shown up in Active Work yet? If you go to portalserver/Incident/Edit/IR1234(or whatever the proper Id is) does it show up?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

@Sandy_Wood
The cachebuilder syncs work items every minute. Maybe it just hasn't shown up in Active Work yet? If you go to portalserver/Incident/Edit/IR1234(or whatever the proper Id is) does it show up?

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Sandy_Wood Customer IT Monkey ✭

April 2018

Ah, forgot about the cachebuilder. I restarted it and voila! I have an Incident.

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