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How include new work item status in portal views

Paul_Dalkin

Paul_Dalkin Member IT Monkey ✭

April 2018 in Analyst Portal

Hi, we're about to refresh and improve our work item status "Referred to external vendor" etc. however I've noticed in our DEV environment that it only shows these in the My Requests view. How do I include 'every' status in the Team Work, My Work and All Work views?

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

The views are not based on status. If they show up in one they will be in all. Most likely you have a filter on the other view make sure to click the reset view button. Also if just added you need to make sure they have synced the values into the Cireson cache. After sync you restart the App pool to get the values loaded into the definition.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

The views are not based on status. If they show up in one they will be in all. Most likely you have a filter on the other view make sure to click the reset view button. Also if just added you need to make sure they have synced the values into the Cireson cache. After sync you restart the App pool to get the values loaded into the definition.

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Paul_Dalkin Member IT Monkey ✭

April 2018

Hi Brian

With a combination of browser cache and resetting the views. Good to know status is not part of the view configuration.

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