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Hi all Is there a way of having the Hardware asset ID to copy what is put in the asset tag

Mark_GearyMark_Geary Customer IT Monkey ✭
Hi i am looking to see if there is a way for when we put in the asset tag this is copy over to the hardware asset id. We are having some issues where we are adding in duplicate assets as the system only looks at the hardware asset and not the asset tag. To stop this we want to use the hardware asset as the asset tag but we cant search  on this so we nee to have the asset tag in both places but dont want to have to type this in twice   

Best Answer


  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    You can change this setting in Administration/Settings/Asset Management Settings in the SCSM console.  

    Note, GUID is the recommended HWA ID.  You should be able to search by asset tag.  You might need to create a view that includes the AssetTag field to be able to filter for it.  But in either case you should be able to do an advanced search:

    I hope this helps!
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