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send mail and @mention template functionality

Mikkel_Madsen

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

April 2018 in General Discussion

Hello

I was looking at send mail and @mention functionality

@mention has a template functionality in the portal to use substitution strings to include data from the work item.

But as far as I can see this is still not possible in send email templates – is that right?

Regards

Mikkel

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damon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭

April 2018 Answer ✓

@Mikkel_Madsen
You are correct, dynamic fields are only possible with @Mention and not Send Email.
If you would like, there is a Feature Request for this, select the link and give it an up vote to assist with it being added to a future version.
https://community.cireson.com/discussion/1187/send-email-to-allow-property-placeholder-fields-from-sr-incidents

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damon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭

April 2018 Answer ✓

@Mikkel_Madsen
You are correct, dynamic fields are only possible with @Mention and not Send Email.
If you would like, there is a Feature Request for this, select the link and give it an up vote to assist with it being added to a future version.
https://community.cireson.com/discussion/1187/send-email-to-allow-property-placeholder-fields-from-sr-incidents

5

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