Comments in CiresonAnalytics

Zbigniew_Zurek · March 2018

Is any way to put comments from tickets to CiresonAnalytics? I see that column "Comments" exist in tables SM_WorkItem_ServiceRequest and SM_WorkItem_Incident, but they are empty in all cases.
Or this column is for other purposes?

Justin_Workman · April 2018

@Zbigniew_Zurek - I would suggest creating a new table in the Analytics DB to store comments. Since there's likely to be more than 1 for each work item, it shouldn't be stored in the respective work item table. You would also need to edit the Analytics jobs to incorporate this new data. Keep in mind any edits to the Analytics jobs will be overwritten by an upgrade unless you define a completely new job. It might be worth it to post a Feature Request as well.

Zbigniew_Zurek · April 2018

Thanks for hint. Ill probably create a new table and I'll create runbook in SCORCH to put comments to this table.

Justin_Workman · April 2018

@Zbigniew_Zurek - I would suggest creating a new table in the Analytics DB to store comments. Since there's likely to be more than 1 for each work item, it shouldn't be stored in the respective work item table. You would also need to edit the Analytics jobs to incorporate this new data. Keep in mind any edits to the Analytics jobs will be overwritten by an upgrade unless you define a completely new job. It might be worth it to post a Feature Request as well.

Zbigniew_Zurek · April 2018

Thanks for hint. Ill probably create a new table and I'll create runbook in SCORCH to put comments to this table.

Comments in CiresonAnalytics

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Comments in CiresonAnalytics

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