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Upcoming “Affected User” Tool in the Portal 8.5 – Open Form instead of Create.
We were reading the SMP 2018 Roadmap (https://community.cireson.com/discussion/comment/13070#Comment_13070) and noticed that 8.5 was to have the Affected User Integration. Assuming this is the same functionality as the Service Manager Console Affected User tool, we have suggestion for it.
Currently the Console Affected User tool only has the option
to Create a work item. This is causing
us some pain when opening new work items in the console, because after creating we have to
then find the work item, open it and finish adding details for extended fields,
affected hardware etc.
It would be way more practical if there was an option to
Open a new work item Form with the entered details instead of Creating.
This would simplify the Affected User tool to only need the
Affected User, Title, Description, whether it was an IR or SR and what template
to apply. We could then Open the new
form and finish completing the necessary details and then Save the new work item