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Skype for Business app – add chat data and user info to new SR items usage ‘’Request Help’’ function

Andrei_Kozlovski

Andrei_Kozlovski Customer Adept IT Monkey ✭✭

October 2017 in All Other Feature Requests and Ideas

Is it possible to create new SR items usage Skype for Business add-on ‘’Request Help’’ function?
Simply something like this:
During a chat in S4B an analyst can right click and select ‘’Request Help’’
The Cireson Analyst portal is opened and a new SR form opened
The user in the chat is entered as the affected user
The chat history becomes the description

10

10

10 votes

Submitted · Last Updated October 2017

Comments

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Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

October 2017

Great suggestion @Andrei_Kozlovski! This would be ideal for creating a true chat based help experience through the portal. There were mentions that Cireson was working on a chat solution but I don't see it on the latest roadmap - still hoping we will see something soon that's either a custom solution or integrating with S4B.

0
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Donna_Kennedy Member IT Monkey ✭

January 2018

We are looking for something like this too.

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

May 2018

Just what we needed

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