Home Analyst Portal

Ability to Email a Knowledge Article

Rick_HancksRick_Hancks Customer Adept IT Monkey ✭✭
We have many cases where a help desk analyst has a need to email an article to a user.  I'd like to see a button on the article page that with a click would send the url of the article to an email address.


  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    edited July 2016
    Hey Rick,

    This is a pretty great idea, I'll get this moved over to the Portal Feature Request sub-forum for proper visibility. In the interim, I would recommend saving a KB as a PDF, and using your existing email client to get the article over to who(m)ever will need it. Also, depending on what browser you use, there are 3rd party addons that will allow you to send web pages via email as a .PDF or a different type of document, or as a simple hyperlink as well.
  • Rick_HancksRick_Hancks Customer Adept IT Monkey ✭✭
    Thanks.  A link or button within the Cireson portal would provide our help desk analysts a quick and easy way to share knowledge.  
  • Candice_YeudallCandice_Yeudall Customer Advanced IT Monkey ✭✭✭
    Haven't seen this as a feature request yet so let me 2nd it here!
  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    This discussions has been opened as a feature request on the below thread:

This discussion has been closed.