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A way to easily mark that there is an update to an Incident or a Service Request

Suleyman_Ozden

Suleyman_Ozden Customer Advanced IT Monkey ✭✭✭

July 2016 in Service Manager Portal Feature Requests

It would be really usefull is there was an extra column for the Work items, indicating that there has been some kind of an update to the Work Item ( Incident / Service Request). It could be by using an icon to indicate that the IR/SR has an update.

Last modified does not really cut it. The icon would make it easy to get a quick overview of whats new in a long list of Work items for the servicedesk.

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20 votes

Submitted · Last Updated July 2016

Comments

PIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭

July 2016

Totally agree. We send the action log notifiication but it does work betwwen two IT analyst so this would be great.

0

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