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Restricting a request offering to a specific user role

Lazel Member IT Monkey ✭

June 2018 in Analyst Portal

Hi

Is it possible to restrict a user to a specific request offering without granting them access to the overall service offering.
We have a region with a specific support requirement however i do not want all of the other regions to see this request offering under the Group Service offering.

Hope this makes sense

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

June 2018

If a user has access to a service offering the will receive access to all the request offerings included, even if they are not granted permissions in the console. That is currently how the Cireson security tree is configured.
How I accomplish this use case is create another service offering specifically for that one region and provide access to those users. So in the end you might have two service offering headers that you manage where one is only provided to one group and the other to the second group. Only downside per say as the admin you will see both in your portal view.
HTH

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