I have a request offering that is currently limited to managers so they can request access to a tool via the portal. I've been asked if it's possible to, on completion of the service request, to automatically send out a 'welcome/on-boarding' email to the end users that have been granted access. Currently those end users are being added to the User Input field and added as Related Configuration Items on the SR form by the ARO. It seems that Workflows aren't a solution because I'm limited to certain field for notifications and, so far, I've been unsuccessful trying to grab the requested user names via Notification Subscription.
Is this something others have successfully implemented? Am I missing something in the Notification Recipient config?Also, as a side note, I am using the RO Toolbox's @Multiselect
functionality for choosing end users that need access.