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additional MAs are stateless

Carol_Lee

Carol_Lee Customer IT Monkey ✭

June 2018 in Analyst Portal

In our Change Request (CR) template, end-users can freely add additional Manual Activities (MAs) as needed. However, these new MAs do NOT have a state (i.e., "Pending" nor "In Progress") after the CRs are created. Users needs to refresh the workflow or I need to run some PowerShell scripts to populate the status. May I know how this can be fixed, so that we can get rid of the manual work? Please advise.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

June 2018

Adding MAs via the portal I’m not native solution from Cireson. What custom add on are you running to enable portal MA additions?

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Carol_Lee Customer IT Monkey ✭

June 2018

Hi @Brian_Wiest, it was implemented before I joined the company. The reason for the additional MAs is to capture Tester results before and after the implementation. Say if there are 5 people testing the solution, we need 5 MAs. Each MA will go to each individual tester. If there is a smarter way to do this, please advise.

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