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Is there a way to add affected user to Child Work Items?

Cindy_Tran

Cindy_Tran Customer IT Monkey ✭

July 2018 in Analyst Portal

I was wondering is there a way to add the affected user to the child work items under Parent Incident Tickets?

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

July 2018 edited July 2018
I think what you're asking is around a scenario of:

You a Parent Incident with an Affected User
You have one or many Child Incidents with none or inconsistent Affected Users

And then from this, can you set the Affected User's of the Child Incidents to be the same from the Parent? The answer to this question is a resounding yes that will require either Orchestrator or PowerShell to achieve.

Or did i miss it entirely and you just are looking for a column in the portal?
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Cindy_Tran Customer IT Monkey ✭

July 2018

Oh sorry I meant to add a column in the portal.

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

July 2018

Per this discussion https://community.cireson.com/discussion/3470/add-affected-user-to-child-work-items#latest

The idea is to modify the Incident form to use a different type projection that lets you retrieve this relationship and then the property from the Child Incident.

if you haven't done this before or are looking to get started with type projections check out these two Cireson support KAs
https://support.cireson.com/KnowledgeBase/View/51#/
https://support.cireson.com/KnowledgeBase/View/1174#/

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