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User-Manager relationship in Service Management DB

David_Sebba

David_Sebba Customer IT Monkey ✭

July 2018 in Analyst Portal

I'm trying to figure out how to build a dashboard based on the organizational manager for analysts. There's a way to build this query in the Data Warehouse, but I'd like to use a query based on Service Managerment.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2018 Answer ✓

@David_Sebba - CI$User doesn't have this info. But this query will work against ServiceManager and you can build a dashboard around it:
SELECT u.DisplayName AS 'User', m.DisplayName AS 'Manager'
FROM [ServiceManager].[dbo].[Relationship] r

INNER JOIN dbo.MT_System$Domain$User m
ON m.BaseManagedEntityId = r.SourceEntityId

INNER JOIN MT_System$Domain$User u
ON u.BaseManagedEntityId = r.TargetEntityId
WHERE RelationshipTypeId = '4a807c65-6a1f-15b2-bdf3-e967e58c254a'
order by u.DisplayName

5

Answers

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2018 Answer ✓

@David_Sebba - CI$User doesn't have this info. But this query will work against ServiceManager and you can build a dashboard around it:
SELECT u.DisplayName AS 'User', m.DisplayName AS 'Manager'
FROM [ServiceManager].[dbo].[Relationship] r

INNER JOIN dbo.MT_System$Domain$User m
ON m.BaseManagedEntityId = r.SourceEntityId

INNER JOIN MT_System$Domain$User u
ON u.BaseManagedEntityId = r.TargetEntityId
WHERE RelationshipTypeId = '4a807c65-6a1f-15b2-bdf3-e967e58c254a'
order by u.DisplayName

5
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David_Sebba Customer IT Monkey ✭

July 2018

Thanks! I'm trying to do it against Service Management to avoid using Service Manager. But I'll see if I can use this.

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