Any way to eliminate email signature and email thread from a User comment sent via email?

[Deleted User] · July 2018

We've just upgraded from our 2012 R2 SCSM system to 2016(1801). Our old system was using the Action Log Notify app, with a simple HTML txt file with the active tokens for property values.

Now we've transitioned to the newer Notify Analyst app that includes the Action Log Notify components. We've reused a variation of the aforementioned simple HTML. However, any time a user responds to a work item via their own email (we use O365/Outlook) - regardless of whether it's a Service Request or Trouble Ticket - the body of their email (i.e. the actual "comment") gets pulled in by the variable -- but so does their email signature and any/all items below that in the email thread.

Is there any way to get the comment variables to *only* pull in the actual user comment? Or is there some other code that can parse the data and only pull in the comment/body portion?

I've attached a copy of an email file generated (changed extension from .msg to .txt); and the HTML being used.

Cheers!

Stefan

Justin_Workman · July 2018

Hey @Stefan_Barrett - it sounds like you need the SMLets Exchange Connector. Shout to @Adam_Dzyacky!

[Deleted User] · July 2018

Thanks Justin!

[Deleted User] · July 2018

So, as it turns out, we're already using SCUtils Exchange Connectors, so couldn't implement Adam's solution; however, the answer in itself set me on the right path to solving the issue. Thanks @Justin_Workman for the insight (and @Adam_Dzyacky for the well-crafted work)! Cheers!

Any way to eliminate email signature and email thread from a User comment sent via email?

Answers

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