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hide the "Generic Incident Request" template in the outlook console

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

March 2018 in Service Manager Portal Feature Requests

Is there a way to hide the "Generic Incident Request" template in the outlook console so the user does not select it but will only have the custom templates available. In my environment the "Generic Incident Request" template cannot be modified because it is in a sealed MP.

10

10

10 votes

Submitted · Last Updated March 2018

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johnbakker Member IT Monkey ✭

July 2018

would like that to

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