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Ability to delete CIs through Cireson Analyst Portal

Vladimir_Tepikin

Vladimir_Tepikin Customer IT Monkey ✭

August 2018 in Service Manager Portal Feature Requests

For complete Asset Management process in Analyst Portal need the ability to delete CIs (Licenses, HW Assets, Software Assets) exactly on portal. Otherwise asset manager need to open SCSM console for this operation and it is brakedown the process.

6

6

6 votes

Submitted · Last Updated August 2018

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Geoff_Ross Cireson Consultant O.G.

August 2018

Agreed and up-voted. However, remember that under normal process, none of these items should ever be deleted, just Retired, Disposed, Expired etc. But there is sometimes reasons to and yes, it would be nice to do via portal.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2018

Agree and +1. This is a surprisingly difficult conversation to have with some people (e.g. "why should I set it to 'Retired' when I just want it gone!"), but then there are times when something was just accidentally entered and delete is more appropriate.

So to that end, some security granularity on this feature would save many retired assets from an early demise, and possibly also the sanity of a few customers who know the difference.

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