We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
New Statuses for default Service Requests with No Activities
We've ran into a few instances where our IT staff would like to update the status on a default Service Request (one with no activities). By default it can be either Submitted, or Completed.
There are situations where we would like to put this Service Request on hold - say someone is on holidays, requiring approval, awaiting equipment delivery, etc. But there is no easy way to do this - and no easy way for our management to take a quick look over our queues to see which Service Requests are "on hold" or "pending".
Please provide more statuses for default Service Requests!