Help with Hardware Asset access.

Brian_WinterBrian_Winter Customer Adept IT Monkey ✭✭

We have two accounts with the same Asset Manager access.  One can access a HW Asset, the other gets an error: 

2016-06-30 09:42:30,690,Hardware Asset / Edit
System.NullReferenceException: Object reference not set to an instance of an object.
   at Cireson.ServiceManager.Services.Implementations.HardwareAssetService.<GetEditViewModelDataAsync>d__27.MoveNext()

Same URL, different results.  Any way to track down which object and what access is being withheld?


Thanks!!

Best Answer

Answers

  • joivan_hedrickjoivan_hedrick Cireson Consultant Advanced IT Monkey ✭✭✭
    The URL contains the GUID of the hardware asset in question. You can reference this using PowerShell, an SCSM view, or looking it up in the ServiceManager/ServiceManagement database. See screenshot for details. 



    Are both users able to access the hardware asset within the console? If so, let's make sure it's not a caching issue. Open a new browser, or use InPrivate/Incognito mode and try to access the asset. Same results? 
  • Brian_WinterBrian_Winter Customer Adept IT Monkey ✭✭
    Either account can access the object.  No problems there.  Something deeper?
  • joivan_hedrickjoivan_hedrick Cireson Consultant Advanced IT Monkey ✭✭✭
    Is the second user able to use the Portal to access any hardware asset? Or do all assets fail? 
    Is the second user able to create a new hardware asset and immediately see/edit it? 
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