Help with Hardware Asset access.

Brian_Winter · June 2016

We have two accounts with the same Asset Manager access. One can access a HW Asset, the other gets an error:

2016-06-30 09:42:30,690,Hardware Asset / Edit
System.NullReferenceException: Object reference not set to an instance of an object.
at Cireson.ServiceManager.Services.Implementations.HardwareAssetService.<GetEditViewModelDataAsync>d__27.MoveNext()

Same URL, different results. Any way to track down which object and what access is being withheld?

Thanks!!

Brian_Winter · July 2016

This turns out to be a known bug that is fixed in 5.0.8. We found that our Software Assets did not have a Asset Type which causes the HW Asset form to fail to load. Once SW Type (and Status) were populated, the error disappeared.

joivan_hedrick · June 2016

The URL contains the GUID of the hardware asset in question. You can reference this using PowerShell, an SCSM view, or looking it up in the ServiceManager/ServiceManagement database. See screenshot for details.

Image: https://us.v-cdn.net/6026663/uploads/editor/el/u575e60mh30c.png

Are both users able to access the hardware asset within the console? If so, let's make sure it's not a caching issue. Open a new browser, or use InPrivate/Incognito mode and try to access the asset. Same results?

Brian_Winter · July 2016

Either account can access the object. No problems there. Something deeper?

joivan_hedrick · July 2016

Is the second user able to use the Portal to access any hardware asset? Or do all assets fail?
Is the second user able to create a new hardware asset and immediately see/edit it?

Brian_Winter · July 2016

This turns out to be a known bug that is fixed in 5.0.8. We found that our Software Assets did not have a Asset Type which causes the HW Asset form to fail to load. Once SW Type (and Status) were populated, the error disappeared.

Help with Hardware Asset access.

Best Answer

Answers

Help with Hardware Asset access.

Best Answer

Answers

CIRESON COMMUNITY WEB SITE