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Reset Knowledge base article Counter

Stuart_Owen

Stuart_Owen Customer IT Monkey ✭

October 2018 in Analyst Portal

We are wanting to reset the view counter of Knowledge based articles periodically every quarter or possible every month but don't see this option within the Cireson portal. Is there anyway to reset the view field for our Knowledge base articles in the Portal or is this a new feature request?

We want to show analytics on what articles users are going to and see if we can develop additional training or knowledge articles for end users to help educate the end users.

0

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2018 Answer ✓

You can do it manually through the database:

UPDATE [dbo].[KnowledgeArticle]
SET
[ViewCount] = 0
WHERE [ViewCount] > 0

Be careful with this. You might want to change the WHERE statement.

5

Answers

Options
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2018 Answer ✓

You can do it manually through the database:

UPDATE [dbo].[KnowledgeArticle]
SET
[ViewCount] = 0
WHERE [ViewCount] > 0

Be careful with this. You might want to change the WHERE statement.

5

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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.

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The names of actual companies and products mentioned herein and on the Cireson Community Web Site may be the trademarks of their respective owners.

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Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com