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Can the Cireson KB search results include content on external sites?

chrisrutledge

chrisrutledge Member IT Monkey ✭

March 2018 edited March 2018 in Analyst Portal

We have process and reference articles stored on team O365 SharePoint sites which are the wrong type of content to keep in the Cireson KB, but we'd like to have searchable within the Cireson KB. Can it crawl external sites for content, then include links to that content in the search results?

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

March 2018 edited March 2018 Answer ✓

No, this is not currently possible. However a work around maybe to create Knowledge Articles with the same title and similiar keywords. Then just include a link to that SharePoint document.

Not perfect, but I think it helps bridge this gap.

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

March 2018 edited March 2018 Answer ✓

No, this is not currently possible. However a work around maybe to create Knowledge Articles with the same title and similiar keywords. Then just include a link to that SharePoint document.

Not perfect, but I think it helps bridge this gap.

5
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Marek_Lefek Customer Advanced IT Monkey ✭✭✭

October 2018 edited October 2018

Adam_Dzyacky said:

No, this is not currently possible. However a work around maybe to create Knowledge Articles with the same title and similiar keywords. Then just include a link to that SharePoint document.

Not perfect, but I think it helps bridge this gap.

We do the same, but most common articles we moved to cireson KB

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