We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
For Convert IR to SR (and SR to IR) allow attached files/items to copy over to newly created SR/IR
We've just started using the Convert IR/SR functionality in the Portal (v8.4, on 2016/1801 framework), and while we love the ability to do this directly in the Portal, our Helpdesk staff have indicated that they rely on the ability to reference attached items pretty routinely.
The work-around is to reference the former/resolved IR/SR in the Related Items tab, and from within that WI go to the attached files , but it would be nice to have this as a direct ability within the Convert feature for the Portal.