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Closed Work Items

Alex_Jensen Customer IT Monkey ✭

November 2018 in Analyst Portal

I have another question. I have been having analysts ask why they can't review "Closed" work items when they check the "Show Inactive Work Items" box. I mentioned they can always search for a specific work item by ID regardless of its status; however, they often want to review "Closed" work items without knowing the ID.

Is there anyway to get "Closed" work items to be included in the views when "Show Inactive Work Items" is checked?

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

November 2018

Hey Alex,

The easiest way would be to create a search in the Portal showing all closed Incidents.

James

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