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Service Manager RA issue

Anthony_Brzozowski

Anthony_Brzozowski Customer IT Monkey ✭

November 2018 in Service Manager

Whenever I get an email with a review activity to approve , when I reply with [approved] the approval doesn't apply to the Service request. There are 2 other users having the same issue but everyone else is able to approve RAs . The strange thing is I created a test account by copying my account and I can approve RAs with that account. Any ideas what the issue is?

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

November 2018

Do the folks replying to the email have permissions within an SCSM User Role to approve a Review Activity?

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Anthony_Brzozowski Customer IT Monkey ✭

December 2018

Nicholas_Velich said:

Do the folks replying to the email have permissions within an SCSM User Role to approve a Review Activity?

Well I created a new AD account to test and mirrored my access and I can approve RAs with that new account. I don't know why I can't approve with my account even though I have the same access as the new account

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