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HW Asset Type being reset daily

Eric_Krasner

Eric_Krasner Customer Advanced IT Monkey ✭✭✭

December 2018 in Asset Management

I have a number of Virtual Servers that have been decommissioned. The Status was changed to "Decommissioned" and then when the Cireson Asset Management Sync Hardware Asset Workflow runs, it changes the HW Asset Type from Virtual Server to Computer. This is creating a lot of churn. Anyone know why this is happening?

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

December 2018 Answer ✓

Hi @Eric_Krasner
Could you please open a support ticket so we can gather some logs and troubleshoot this further?

Thanks,
Steve

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

December 2018 Answer ✓

Hi @Eric_Krasner
Could you please open a support ticket so we can gather some logs and troubleshoot this further?

Thanks,
Steve

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Eric_Krasner Customer Advanced IT Monkey ✭✭✭

December 2018

@Steve_Wright I already opened a ticket (yesterday), nobody has gotten back to me yet

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