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Runbook fails everyday for action log email notification for few users

Rajnish_Kumar_Mishra

Rajnish_Kumar_Mishra Customer IT Monkey ✭

December 2018 in Orchestrator

I am getting below error from orchestrator runbook designer for analyst comment in action log.

Error sending e-mail. Exception in sending email: The parameter 'addresses' cannot be an empty string.

Parameter name: addresses

at System.Net.Mail.MailAddressCollection.Add(String addresses)

at SendEmail.Send(SendEmail* )

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018

@Rajnish_Kumar_Mishra - It sounds like you might have a few users that just don't have an email address.

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Rajnish_Kumar_Mishra Customer IT Monkey ✭

December 2018

@Justin_Workman -When I rerun the runbook , It gets processed and user gets email. I get this error everyday for different users in business hours.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018

Without knowing what's coming into the runbook or what it's doing, it's hard to know what's going wrong. What might be changing between runs of the runbook?

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Rajnish_Kumar_Mishra Customer IT Monkey ✭

December 2018 edited December 2018

@Justin_workman - I was investigating the issue and found that this issue occurs everyday (business working day) between 10 am-11 am CST, This is the time when bulk user reports issues. so Is there any relation that runbook fail to get multiple AD user's email id at a time and runbook failed to send email to one of the user ?
Any thought on this ?

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Rajnish_Kumar_Mishra Customer IT Monkey ✭

December 2018

@Justin_Workman -I am attaching few screenshot which might be helpful for you to understand.

runbook flow.png 74K

runbook details.png 19.9K

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