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How do I change the pre-selected template?

Åsa_Nilsson Customer Adept IT Monkey ✭✭

September 2018 in Affected User

We have installed Affected User for the portal and I wonder if it's possible to change which template is pre-selected when you click Convert to Service Request (or Incident)?

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

Interesting question. Unless I've missed something somewhere (or it's configured elsewhere) I think the template that is used is just a blank template with no filled in information.

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your physical or electronic signature;
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sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
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Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

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Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com