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Custom list value not updating consistently
Philip_Håkans
Customer IT Monkey ✭
Hello!
We recently added a custom field to our incident form called Service. The values of this field come from a list in ServiceManager called "Service".
When we first set up this field I populated the list with the appropriate services and saved the list. Some days went by and we noticed that I had made a spelling error on one of the services so I opened up the list again and fixed the error.
I thought that would fix the issue but the spelling error is still present on our incident form on the Portal. However my on my machine the correct list is displaying in the SM Console. All users have the incorrect list on the portal version of the incident
form but some users have the correct list on the SM Console and some
have the incorrect one.
This also results in duplicate IRs when running statistics on the field.
I have tried clearing the SM Console cache and it did not fix the issue.
Any ideas?
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Geoff_Ross
Cireson Consultant O.G.
Hi @Philip_Håkans
It will be a languages issue. I think you've changed it in one language but not in another. Some users are have the console set to one and some to the other. This also explains the duplicate rows in reporting.
Geoff5 -
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Jeff_Lang
Customer Ninja IT Monkey ✭✭✭✭
@Philip_Håkans further to the comment from @Geoff_Ross you may need to restart the IIS AppPool for the portal to have the change to the list reflect there
5
Answers
It will be a languages issue. I think you've changed it in one language but not in another. Some users are have the console set to one and some to the other. This also explains the duplicate rows in reporting.
Geoff