how to remove manual acitivities or how to link a generic SR template to the +NEW bottom bar field
When analysts use "Service Request" template via the +NEW option on the bottom bar of the portal to create a new ticket, they are presented with two manual activities on the default service request template. the activities make it tedious for staff to action standard SR requests.
I have tried to remove the manual activities on this template through the console but it doesn't allow me too. I can create a new generic service request template but I have no idea how to link it +New option (hopefully this makes sense).
any ideas on this?