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Opening a SoftwareAsset takes up to 1min
Robert_Osterberg
Customer Adept IT Monkey ✭✭
Hi
So we have noticed a significant slowness in opening softwareassets in the portal view. and i belive it has to to with the related assets. it feels like the more related assets the software has the slower it gets. Our software asset Google Chrome wich has 411 installs can tak up to 1 to 1.5 min just to open the form to view the asset.
Does any one else experiencing this?
this makes it unbearable for service desk when they have to check swa and having users on the phone.
So my question is can this bee tweeked to make it load faster? the same goes for the hardware asset view and i know that it recives data from another DB but the more asset the slower the portal gets and users are getting frustrated.
So we have noticed a significant slowness in opening softwareassets in the portal view. and i belive it has to to with the related assets. it feels like the more related assets the software has the slower it gets. Our software asset Google Chrome wich has 411 installs can tak up to 1 to 1.5 min just to open the form to view the asset.
Does any one else experiencing this?
this makes it unbearable for service desk when they have to check swa and having users on the phone.
So my question is can this bee tweeked to make it load faster? the same goes for the hardware asset view and i know that it recives data from another DB but the more asset the slower the portal gets and users are getting frustrated.
0
Answers
From the release notes it appears that this issue was discovered and fixed in later versions. I have not changed my form back yet, so I cannot personally confirm it. If you have a test environment with comparable related CI counts, I'd say try this with a recent (8.12?) portal version.