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"Assign Analyst By Group" for (Manual) Activities

Robin_FaklerRobin_Fakler Customer IT Monkey ✭
Hi everybody,
is there a way to activate the "Assign Analyst By Group" feature for manual activities? When I click on the button I always get the error message: "The task has not been configured for this class." (see attachement)

Thank you very much!

Best Answer

Answers

  • Patrick_ChambersPatrick_Chambers Cireson Consultant Adept IT Monkey ✭✭
    @Robin_Fakler,

    You need make sure that the after it is installed you a) verify that it is licensed in Administration > Settings > Cireson - Console App Licensing and b) Configured for manual activities in Administration > Settings > Cireson - GroupAssign Settings.
  • Robin_FaklerRobin_Fakler Customer IT Monkey ✭
    Hi Patrick,
    thank you for your response. The app is licensed but I don´t find any configurations for manual activities within the "GroupAssign Settings" (see attachement).
    pic.png 103.3K
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Accepted Answer
    You need to add support groups to your MA
    Here is the content to do so.

  • Robin_FaklerRobin_Fakler Customer IT Monkey ✭
    Thank you very much Brian! 
    One more question: Now I have two Support Group fields within the Web Portal (see attachement). The good part is that no matter what field I use, both fields are affected.
    Do you have an idea where I can delete the yellow one? Because the red one is from your java script content.
  • Robin_FaklerRobin_Fakler Customer IT Monkey ✭
    Nevermind, I commented out the function:
    MA2SGF_AddSelectBox(data, id, selected)
    Now I only have one Support Group field to choose from.
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