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Analyst comments not saving on request offering

Tina_Sams

Tina_Sams Customer IT Monkey ✭

March 2019 in Advanced Request Offering

My change request form doesn't seem to want to save analyst comments.

If I go into the request and add a comment and press the add button it shows briefly as having saved while the page is updating. As soon as the page refreshes the comment has disappeared. I don't get the chance to press save or apply and the page refreshes as soon as I press add.

I have tested it out on a couple of different requests, still the same. I tried it on an incident form, that one works OK and keeps the comments.

If I add a comment or a note to the activities within the request they save OK.

Because it doesn't save the comments I can't even see that someone has left a comment - leaving to an awkward moment about one particular change request recently!

Any ideas where I am going wrong?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2019 Answer ✓

@Tina_Sams
What version of the portal are you on? I believe there was a bug for this behavior in CRs specifically that is fixed in 9.0.3.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2019 Answer ✓

@Tina_Sams
What version of the portal are you on? I believe there was a bug for this behavior in CRs specifically that is fixed in 9.0.3.

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Tina_Sams Customer IT Monkey ✭

March 2019

Ah.... that may be it! we are at 8.something.

Thank you for the quick response.

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