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activities multiple when i refresh on Change Request templates
Mina_Saidi
Customer IT Monkey ✭
Hi All,
I have noticed that when i complete an activity within a change request, or simple make a change on a CR template, the activities multiple. its random and confusing. I have restarted the cache builder, and IIS. tried different browsers, cleared by browser settings and the same thing happens.
I have noticed this only on CRs and not SRs.
we have workflows enabled for SRs to apply certain templates when certain category are selected but this doesn't seem to be because of the workflows.
the workflow is only when the "impact" is changed to apply the relevant template. the workflow is working well, so i dont think this is causing the multiple activities applying.
anyone see this before? any ideas? its confused me.
Thank you.
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Tony_Collett
Cireson Support Super IT Monkey ✭✭✭✭✭
Hi Mina, we had a call earlier, but in case there are others looking to this thread for the same issue I'll respond here too.
The issue you are facing is that you have an 'Update' workflow which is applying a template over the existing one that is applied when you use the 'Create' workflow. 'Create' is fine, but anytime you make a change with 'Update', the template is being re-applied, but it doesn't remove existing Activities, it only adds new ones. Which leads to this duplication you are seeing.
In order to fix this, you will need to remove the 'Update' workflow and sort out a different method of applying a template/activity workflow, which could include Orchestrator, Runbooks or Powershell.
5
Answers
The issue you are facing is that you have an 'Update' workflow which is applying a template over the existing one that is applied when you use the 'Create' workflow. 'Create' is fine, but anytime you make a change with 'Update', the template is being re-applied, but it doesn't remove existing Activities, it only adds new ones. Which leads to this duplication you are seeing.
In order to fix this, you will need to remove the 'Update' workflow and sort out a different method of applying a template/activity workflow, which could include Orchestrator, Runbooks or Powershell.