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Completed activities showing in "My Work"

Stephane_BouillonStephane_Bouillon Customer Advanced IT Monkey ✭✭✭
Hi, I have a SR that is in closed state, all activities are completed, but still the activities show up in this agent's "My Work" list. How can I get rid of these ?



Stephane

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Hi Stephane,

    You have 'Show Inactive Work Items' checked so these will show. Uncheck that and they will be gone.

    Geoff
  • Stephane_BouillonStephane_Bouillon Customer Advanced IT Monkey ✭✭✭
    I get that, but should it show activities that are part of a closed SR ?
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