Assign To Analyst By Group - has anyone reversed this?

Matthew_long

Matthew_long Customer IT Monkey ✭

March 2019 edited March 2019 in General Discussion

Our Analyst teams have asked the relevant question whether a duplicate task can be configured which is the opposite of Assign To Analyst By Group. For example them want to select an Analyst first then have the list of support groups they are a member of returned to assign. If more context is needed please let me know but this seems logical and I am hopeful someone may have done this and will be kind enough to share the solution

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Answers

Matthew_long Customer IT Monkey ✭

March 2019

Sorry - title should be 'Reversed' this.... long week

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

March 2019

Within the Console settings for GroupAssign, there is an option "Show 'Assign Group by Analyst'" option. But for the portal, I don't believe this is a thing.

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Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

April 2019

We are working on this right now. Using the API you can return all Support Groups of which a user is a member.

We're adding a button to the Assigned To field on each WI type and using that BaseID in the API call.

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