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Action Log comments - hide function

Jeffrey_Rutkowski

Jeffrey_Rutkowski Customer IT Monkey ✭

August 2016 in Service Manager Portal Feature Requests

Hi Cireson

Just wondering at some stage in the future if you guys will be adding a function that allows the ability to mark all comments as hidden in relation to End Users, anything that the resolver would like to be seen by the customer can be marked as un-hidden or something to that effect?

We have not gone live with our Portal just yet - however when we do we will have a vast amount of work items open which have a lot of jargon or text between resolver groups which are of no benefit to the end user.

Jeff

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Submitted · Last Updated August 2016

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Peter_Miklian Customer Advanced IT Monkey ✭✭✭

April 2019

@Jeffrey_Rutkowski this looks like duplicate to https://community.cireson.com/discussion/1689/ability-to-hide-workflow-activities-from-action-log

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