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Quick Create and mandatory fields

Service_Desk2

Service_Desk2 Member IT Monkey ✭

April 2019 in Analyst Portal

Hi,

We recently started to use Quick Create (New, Work Item, Service Request, Quick Create) to keep track of all questions we got from users.
I have created a new template for that and changed it in the portal and that works good.

But can we somehow make the Affected User field mandatory? Some of our notifications and automation depends on having an Affected User and for that user to be correct (not the analyst).

I found a guide on how to change the service_request.js, but that only works for "New Service Request", no the Quick Create.

Regards Erik

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

@Service_Desk2

Unfortunately there is no easy way to do this and this has been mentioned a couple of times before so I would raise this as a Feature Request.

Here are some other Community posts that reference this and possible solutions:
https://community.cireson.com/discussion/1545/ability-to-customise-fields-on-the-quick-create-forms
https://community.cireson.com/discussion/1112/quick-create-required-fields
https://community.cireson.com/discussion/2947/custom-quick-create-wi-from-dynamically-filtered-templates

Thanks,
Shane.

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Answers

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

@Service_Desk2

Unfortunately there is no easy way to do this and this has been mentioned a couple of times before so I would raise this as a Feature Request.

Here are some other Community posts that reference this and possible solutions:
https://community.cireson.com/discussion/1545/ability-to-customise-fields-on-the-quick-create-forms
https://community.cireson.com/discussion/1112/quick-create-required-fields
https://community.cireson.com/discussion/2947/custom-quick-create-wi-from-dynamically-filtered-templates

Thanks,
Shane.

5
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Service_Desk2 Member IT Monkey ✭

April 2019

Thanks, i will take a look at these links!

Regards Erik

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