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Search Problem and Release by Configuration Item

It would be helpful if we could use the portal search function to search both the Problem and Release work item types for specific configuration items.  This information can be entered into the form when the work item is created but you cannot search on it using the portal's search function.

6 votes

Submitted · Last Updated

Comments

  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    For some more clarity on this one, are you talking about being able to search for Problem and Release record that affect or are related to a specific CI?
    Is searching for the CI then showing all related Work Items not the solution you are after here?
  • Brian_ByrdBrian_Byrd Customer IT Monkey ✭
    Searching for the CI then showing all related Work Items is the solution I'm looking for.  This seems doable Incident and Service Request but the functionality seems to be lacking for Problem and Release.
  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    +1, screenshot example below of missing functionality:

    It is an option for IR:



    But missing for PR & RR:


  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    That makes sense!
    Yeah, I would have thought this would be already there.

    +1 vote from me.
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