add/remove in Task Menu Change Status for IR and SR

Rajnish_Kumar_MishraRajnish_Kumar_Mishra Customer IT Monkey ✭
edited May 13 in Asset Management
HI,

I would like to clean up some of status in IR/SR and keep new status in place.Could you please suggest me how is it possible without impacting exciting ticket ? My changes would be like below.
I want to delete sub-Status and keep it as simple status. Currently we have Active status and sub status of Active as Pending and work in progress. I want to delete pending and WIP from sub status and create new original status as Pending and WIP. 

Please suggest me the way where our existing ticket request can be safe and above mentioned changes can be done.

Appreciate quick response.

Regards
Rajnish Mishra

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