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Text prompt mentions(ish) funcionality

Gabriel_Lences

Gabriel_Lences Customer Advanced IT Monkey ✭✭✭

April 2019 edited April 2019 in Service Manager Portal Feature Requests

Hi,
I don't know if this was posted somewhere, but it would be pretty amazing if a user could use a function similiar to the mentions functionality (currently present in comments) in text field prompts when submitting SR/IM's. User would enter @ or and start typing and the results (AD users) would show up as he would type and would be added as a related item to the request.

I know this can be done with an easy query input, but this idea bypasses the need to set up this query and I believe a lot of users (an analysts alike as this would save them a lot of time setting up the queries) would welcome this feature

G.

1

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

May 2019

Hi @Gabriel_Lences
You could do this now with a Workflow\Automation if you wanted to.
Not as clean as having it built in to the solution, I agree, but possible none-the-less.

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