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Add a 'Remove' button/link on Watch List page

Having the Add/Remove Watch List toggled tasks on Work Items is useful.  However, the tasks are not available for Closed/Completed workitems.  While you can navigate to the Related Items tab and remove it from there, that would be a lot of clicks for the user if they want to clean up their watch list of a bunch of closed/completed work items.

This suggestion is to modify the Watch List page to include a button or link (single click once on the correct page) that will remove Work items from the logged in user's watch list.
8 votes

Submitted · Last Updated

Comments

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    +1

    A common complaint from my users is being stuck on the watch list forever when a ticket is closed.  Small addition that will make people much happier!
  • nicmartnicmart Member IT Monkey ✭
     While you can navigate to the Related Items tab and remove it from there, that would be a lot of clicks for the user if they want to clean up their watch list of a bunch of closed/completed work items.
    How do you do this? I don't see any tasks in Related Items tab. Could you please share a screenshot?
  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭
    You can open the IR/SR and go the Related Items tab and remove the users from the Watch List.
    This can be an issue if you use scoped access etc.
    Your request will be a great addition and please everyone :-)
  • nicmartnicmart Member IT Monkey ✭
    You can open the IR/SR and go the Related Items tab and remove the users from the Watch List.
    This can be an issue if you use scoped access etc.
    Your request will be a great addition and please everyone :-)
    How? When the ticket is closed, there are no tasks and no such data in the Related tab. A screenshot would help understand.
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    He is not referring to a task.  If you are not seeing the control, maybe your ticket form does not include the watchlist control (custom form, created a long time ago before this feature was available)?

    At the very bottom of the related items tab on any ticket form, you should see a watchlist control with a list of users who are on it, and a remove link next to their name.  On the end user form, it is just at the bottom of the one and only tab, by default.

    If you can ignore the custom CSS, hopefully this looks familiar, otherwise:


    If you open up your ticket form in a text editor, you should see something like this, representing the control above:

    {
    	name: "WatchList",
    	type: "multipleObjectPicker",
    	PropertyName: "WatchList",
    	ClassId: "10a7f898-e672-ccf3-8881-360bfb6a8f9a",
    	PropertyToDisplay: {FirstName:"FirstName",LastName:"LastName",Title:"Title",UserName:"UserName",Domain:"Domain",Company:"Company"},
    	Visible: session.consoleSetting.DashboardsLicense.IsValid && session.enableWatchlist
    }
  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭
    nicmart said:
    You can open the IR/SR and go the Related Items tab and remove the users from the Watch List.
    This can be an issue if you use scoped access etc.
    Your request will be a great addition and please everyone :-)
    How? When the ticket is closed, there are no tasks and no such data in the Related tab. A screenshot would help understand.
    @[email protected]

    Screenshot of Related Items View
    This example does not have anyone added to the watch list, but if there were, it would have shown and you can remove the users.



    Screenshot of Incident.js in CustomSpace folder


    I changed the Incident form to remove and add controls to the page.

    Like @Tom_Hendricks mentioned, only the tasks on the right-hand column gets removed for closed WIs, so you should just be able to add the relevant fields to the Incident.js in Custom Space

    This should get you started.
    https://cireson.com/how-to-create-custom-forms-for-cireson-portal/


  • nicmartnicmart Member IT Monkey ✭
    We haven't implemented such control on our side but will look to do so, thanks for your useful insights!
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