Can you hide the OOTB Change templates?

Martyn_FearnMartyn_Fearn Customer IT Monkey ✭

We have created a number of our own Change Templates and want to make these the only ones available when creating a new change request.

I have gone through our various User Roles and removed the OOTB templates from the scope but for some reason they are still showing up.

Is there some other way to hide them ?

Best Answer

Answers

  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    If this is solvable for the Cireson Portal, same goes for the "Default Service Request" template that Microsoft foolishly sealed in a core functionality management pack.  They did bad and should feel bad.
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I should add that this will not remove the Publish Offering template, which lives in a different sealed MP, but will take care of the others.
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