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CR Auto Close Question

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

July 2016 in Auto Close

The criteria for the Change Request auto-close states "Change Requests last modified for days."

Can you please tell me if this is last modified AFTER being marked as Completed, or just last modified in general regardless of status?

I would like to auto-close CR's automatically ONLY if they've been marked as Completed/Cancelled, etc - but not In Progress.

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

July 2016 Answer ✓

They have to be Completed and not modified for X number of days for the Auto Close workflow to Close them.

My Auto Close Settings:

Screenshot from my lab:

My poor lab's Change Requests haven't been modified in weeks (months) yet they are happily still In Progress.

6

Answers

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

July 2016 Answer ✓

They have to be Completed and not modified for X number of days for the Auto Close workflow to Close them.

My Auto Close Settings:

Screenshot from my lab:

My poor lab's Change Requests haven't been modified in weeks (months) yet they are happily still In Progress.

6

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