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Analyst tasks not showing

Gerhard_Goossens

Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

July 2019 in Analyst Portal

Good day,

I have a stange problem. One of our analysts is unable to see the analyst tasks on the right hand taskbar. It was available last week, but is missing now.

I checked the AD group membership, If I use the "Assignt to Ananlyst by Group" task, he is in the list. But when he logs on he is unable to see the tasks.

I have also checked the "[ServiceManagement].[dbo].[CI$User]" table and the analyst colums is set to 1.

We have reset the browser cache and tried differnet browsers without success.

Any help/suggestions will be highly appreciated.

Regards

Gerhard

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019 Answer ✓

If you go to the Dev tools in the browser and type 'session.user.Analyst' at the console prompt, does that come back with a 1?

5

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019 Answer ✓

If you go to the Dev tools in the browser and type 'session.user.Analyst' at the console prompt, does that come back with a 1?

5
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Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

July 2019

@Justin_Workman
The user is now able to see the Analyst tasks. I did not do anything.... What I did notice is that there was a profile update on his account and this somehow changed something....
But all is good now.
Thanks
G

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