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Cannot edit Manual Activities

Ozge_Ozkaya

Ozge_Ozkaya Member Adept IT Monkey ✭✭

July 2019 in Self-Service Portal - Community

Currently using the Community SSP and I have a strange issue where the analysts can see the manual activities but cannot edit or complete them using the /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link.

However they can complete the MA using /ManualActivity/Complete/MA360873 link.

So is editing the MA restricted using /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link?

Thank you.

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019 Answer ✓

I do not believe so @Ozge_Ozkaya as the free version of the portal has only ever been Incidents only. It could have been possible that editing the MA's was a bug in previous versions which has now been corrected.
Thanks,
Shane.

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019

Hi @Ozge_Ozkaya
My initial thought on this would be that the Community SSP only gives access to Incident work items, if you would like all workitems then you would need a license for the full version.
Thanks,
Shane

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Ozge_Ozkaya Member Adept IT Monkey ✭✭

July 2019

Is this behavior changed with the latest releases, because as far as I remember, we could be able to edit the activities in the earlier versions...

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019 Answer ✓

I do not believe so @Ozge_Ozkaya as the free version of the portal has only ever been Incidents only. It could have been possible that editing the MA's was a bug in previous versions which has now been corrected.
Thanks,
Shane.

5

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