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Improve CMDB and Platform Cache

Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭

This seems to be a bit of an issue with the CMDB functionality based on the thread below. I would have thought the core of any CMDB should enable links with other system center components and I hope it gets support from the community. It's a bit of a show stopper for us using the CMDB and gaining traction with staff to use the portal rather than the Microsoft console.

https://community.cireson.com/discussion/4747/no-business-services-from-scom-in-cmdb-portal#latest

SCOM populates business services differently then when they are added via the console, and they are populated differently in a manor (abstract class) that is not compatible with Dynamic Data.

The business service page pulls objects in the "Microsoft.SystemCenter.BusinessService" class. Business services, unless created in the SCSM console itself, are not derived from this class but are on their own specific class that derives from "System.Service". We cannot outrightly use System.Service as it is an abstract class and platform cache does not currently support synching of abstract classes.

9 votes

Submitted · Last Updated

Comments

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    edited July 24

    SCVMM, SCOM, and SCSM all tell different parts of the same System Center Business Service story.

    This is a must.

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

    If we could sync by abstract class inheritance, that would go a long way toward fixing this.

  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭

    Making the related items and computers clickable within the CMBD would be useful. I can view my own tickets and assets but it would be good to click on them for more details. This might be useful for other staff wanting to look at details, particularly the Service Desk.

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